Carrefour chooses Click & Coach to support talent development
Rémi Zunino
Rémi Zunino

Carrefour chooses Click & Coach to support talent development

"With Click & Coach, we have access to experienced professional coaches who know our issues and problems inside out".

Discover the testimonial of Vanessa Kolasniewski, Talent Manager at Carrefour, alongside whom we've been working since 2020 to accelerate the development of the Group's talent.

What challenges does Carrefour face in terms of talent development?

Vanessa Kolasniewski: "I think that, like many companies, we face two main challenges. The first is to remain successful in a competitive and turbulent market. And the second, of course, is to attract and retain talent, because we have a very tight job market, with a very low unemployment rate at present. And we're also faced with jobs that are increasingly difficult to fill. We have set up a number of different systems. However, coaching, and in particular the Click & Coach coaching platform, seemed to us to be a particularly relevant way of supporting, retaining and developing our talents over the long term at Carrefour.

Why did you choose Click & Coach to accelerate your talent development?

"It's a partnership we've had since 2020, and which we renew every year. And what really caught our attention at the time, and continues to make us satisfied today, is the premium service provided by the Click & Coach platform. We really do have experienced, professional coaches on offer, who know our market and our issues very well, who have a fairly strong results-oriented culture and who, as a result, are perfectly able to support our employees in their current and future challenges.

Then there's the support offered by the Talentis teams, also around the platform. It's really a tailor-made solution, adapted to Carrefour's needs. We can trigger coaching whenever we want. What's more, the fact that it enables remote coaching is very important for Carrefour because we have teams all over France, in stores, in warehouses and at head office. And it's true that these different employees, thanks to this technology, can benefit from coaching, which wasn't necessarily the case in the past. What's more, the platform is obviously very ergonomic for coachees who are not coaching experts.

It's very easy to use, so you can select your coach, choose meeting times, find assessment tests and resources that are also made available to employees. And then we have really high-quality reporting thanks to the platform or thanks to the Talentis teams, which enable us to follow live where our coachees are at. Have they started or not? Have they done their tripartite or quadripartite launch, closing?..."

What do you particularly like about your partnership with Talentis?

"It's a real comfort for us to have a dedicated, long-term team. It's a real partnership, and so it's the same people who have been with us for three years, and who therefore know us very well, and are able to adapt the solutions proposed to us to the company's needs."

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